Job Description
Join TechSolutions Inc., a leading IT innovator, as an Entry-Level IT Support Specialist in Arlington, Virginia! Kickstart your career in technology with hands-on experience in our dynamic environment. We're seeking motivated individuals passionate about problem-solving and customer service to join our growing team. Enjoy competitive compensation, comprehensive benefits, and mentorship from industry experts. Apply today and become part of our mission to transform digital experiences!
Responsibilities
- Provide frontline technical support for hardware, software, and network issues
- Assist users with troubleshooting and resolving system problems
- Document support tickets and maintain accurate incident records
- Collaborate with senior team members to implement IT solutions
- Conduct system installations, configurations, and upgrades
- Deliver user training on new technologies and best practices
- Monitor system performance and security protocols
Qualifications
- Associate's degree in IT, Computer Science, or related field
- Basic knowledge of operating systems (Windows, macOS)
- Familiarity with networking concepts (TCP/IP, DNS)
- Strong problem-solving and analytical abilities
- Excellent written and verbal communication skills
- Customer service mindset with patience and empathy
- Ability to work independently and collaboratively
- CompTIA A+ certification preferred (or willingness to obtain)