Job Description
Launch your tech career with TechGrowth Solutions! We're seeking passionate Entry Level IT Support Specialists in Chicago to join our award-winning team. This is your golden ticket to hands-on experience with cutting-edge technology while making a tangible impact in a collaborative environment.
As a key member of our IT department, you'll receive mentorship from industry veterans and gain exposure to enterprise systems, network infrastructure, and cybersecurity protocols. We offer comprehensive training, competitive benefits, and clear growth pathways for high performers.
If you're a recent graduate or career-changer with a knack for problem-solving and technology, this is the perfect opportunity to transform your potential into professional expertise!
Responsibilities
- Provide Tier 1 technical support for hardware/software issues across 200+ employees
- Diagnose and resolve network connectivity, security, and system performance problems
- Deploy and configure workstations, mobile devices, and cloud-based applications
- Maintain accurate documentation of IT assets, incidents, and solutions
- Assist in cybersecurity awareness training and policy implementation
- Collaborate with senior engineers on infrastructure improvement projects
- Support office AV systems and video conferencing setups
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of Windows/macOS, Active Directory, and networking fundamentals
- CompTIA A+ or similar certification preferred (not required)
- Excellent verbal/written communication and customer service skills
- Ability to troubleshoot complex technical problems systematically
- Strong organizational skills with attention to detail
- Valid driver's license and reliable transportation