Job Description
Join our dynamic team at TechCorp Solutions as an Entry Level IT Support Specialist! We're seeking motivated individuals ready to launch their careers in technology while serving our Wichita community. This role offers hands-on experience with cutting-edge systems while providing critical support to local businesses. Enjoy comprehensive training, mentorship from industry experts, and opportunities for growth within our rapidly expanding organization.
Responsibilities
- Provide technical assistance to clients via phone, email, and remote support
- Diagnose and resolve hardware/software issues including Windows OS and Microsoft Office
- Install and configure computer systems, peripherals, and network components
- Document support tickets and maintain accurate technical documentation
- Collaborate with senior technicians to resolve complex technical challenges
- Conduct routine system maintenance and security updates
- Train end-users on new technology and best practices
Qualifications
- Associate's degree in IT or related field OR equivalent experience
- Basic knowledge of computer hardware, software, and networking principles
- Strong problem-solving abilities and customer service orientation
- Excellent written and verbal communication skills
- Ability to work independently and as part of a team
- Valid driver's license and reliable transportation
- CompTIA A+ certification preferred (or willingness to obtain)
- Must pass background check and drug screening