Job Description
Join our dynamic team at TechSolutions Inc. as an Entry Level IT Support Specialist! We're seeking passionate tech enthusiasts ready to launch their careers in Detroit's thriving tech scene. You'll gain hands-on experience supporting enterprise systems while working alongside industry experts. This is your opportunity to build foundational skills in a collaborative, growth-oriented environment with comprehensive training and mentorship. We offer competitive compensation, health benefits, and career advancement paths.
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues
- Install, configure, and maintain desktop systems and peripherals
- Document technical processes and maintain accurate support tickets
- Collaborate with senior engineers on system deployments
- Deliver exceptional customer service via phone, email, and chat
- Assist with cybersecurity awareness training for staff
- Participate in IT infrastructure monitoring and maintenance
Qualifications
- Associate's degree in IT, Computer Science, or related field
- Basic knowledge of Windows/macOS operating systems
- Familiarity with networking fundamentals (TCP/IP, DNS)
- Strong problem-solving and communication skills
- Certifications (CompTIA A+, Google IT Support) preferred
- Ability to lift 20 lbs for equipment handling
- Valid driver's license for occasional site visits
- Passion for continuous learning in technology