Job Description
Launch your tech career with TechSolutions Inc.! We're seeking passionate Entry Level IT Support Specialists to join our dynamic team in Atlanta, Georgia. This is your golden ticket to hands-on experience in a fast-growing tech environment. Enjoy competitive benefits, mentorship from industry veterans, and opportunities for rapid career advancement. If you're a problem-solver with a hunger to learn, apply today and become part of Georgia's thriving tech scene!
Responsibilities
- Provide Tier 1 technical support via phone, email, and in-person for hardware/software issues
- Install, configure, and troubleshoot Windows/macOS systems and peripherals
- Document incidents and resolutions using ServiceNow ticketing system
- Assist with network connectivity, security protocols, and access management
- Collaborate with senior engineers on system upgrades and deployments
- Conduct user training on new technologies and best practices
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of networking concepts (TCP/IP, DNS, DHCP)
- Strong troubleshooting skills with Windows/macOS environments
- Excellent written and verbal communication abilities
- CompTIA A+ or Network+ certification preferred
- Ability to work flexible hours including occasional weekends
- Valid Georgia driver's license for occasional on-site visits