Job Description
Ready to launch your tech career in the heart of Texas? TechSolutions Inc. is seeking passionate Entry Level IT Support Specialists to join our innovative team in Austin. As a local leader in IT solutions, we provide hands-on training and growth opportunities for recent graduates and career changers. Enjoy competitive compensation, comprehensive benefits, and a collaborative work environment in one of America's fastest-growing tech hubs.
Responsibilities
- Provide first-level technical support for hardware, software, and network issues
- Install, configure, and maintain desktop systems and peripherals
- Document technical issues and resolutions using ticketing systems
- Assist with cybersecurity protocols and data protection measures
- Collaborate with cross-functional teams to resolve complex technical problems
- Conduct user training on new technologies and systems
Qualifications
- Associate degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of Windows, macOS, and Linux operating systems
- Familiarity with networking fundamentals (TCP/IP, DNS, DHCP)
- Strong problem-solving and customer service skills
- Ability to work independently and in team environments
- CompTIA A+ certification preferred (or willingness to obtain)