Job Description
We are seeking a motivated and eager Entry Level IT Support Specialist to join our dynamic team in Atlanta, Georgia. As a leader in the technology sector, Apex Digital Solutions is committed to fostering a culture of innovation and growth. This is an exceptional opportunity for recent graduates or career changers looking to launch a career in Information Technology.
As an Entry Level Specialist, you will play a crucial role in ensuring our clients receive seamless technical assistance. We provide comprehensive training, mentorship, and a clear path for professional advancement. If you are ready to start your journey in tech and want to work in a collaborative environment, we want to hear from you.
Why Join Us?
- Full training program provided for new hires.
- Competitive salary and performance bonuses.
- Modern office environment with flexible hours.
- Opportunities for rapid career growth and promotion.
Responsibilities
- Provide first-level technical support and troubleshooting for hardware and software issues via phone and email.
- Assist in the deployment, configuration, and maintenance of workstations and peripherals.
- Document all technical issues, resolutions, and customer interactions in our ticketing system.
- Collaborate with senior engineers to identify system trends and implement preventative measures.
- Conduct regular system checks to ensure network security and stability.
- Participate in weekly training sessions to stay updated on the latest technology trends and company protocols.
- Provide exceptional customer service to internal and external stakeholders.
Qualifications
- High school diploma or equivalent (Associate’s or Bachelor’s degree in Computer Science, Information Technology, or related field is preferred but not required).
- Strong written and verbal communication skills with a customer-centric approach.
- Basic understanding of computer operating systems (Windows, macOS) and networking concepts.
- Ability to work independently and prioritize tasks in a fast-paced environment.
- Problem-solving mindset with a genuine eagerness to learn new technologies.
- Reliable transportation and a valid driver's license (for occasional on-site support).