Job Description
Join Miami Tech Solutions and kickstart your career in the heart of Florida's tech hub! We're seeking passionate entry-level professionals eager to grow with us. As an IT Support Specialist, you'll be the backbone of our operations, ensuring seamless technology experiences for our diverse clientele. Enjoy competitive benefits, mentorship from industry experts, and a vibrant workplace culture. Apply today and become part of Miami's thriving tech community!
Responsibilities
- Provide Tier 1 technical support for hardware/software issues via phone, email, and in-person
- Install, configure, and maintain desktop/laptop systems and peripherals
- Assist with network troubleshooting and security protocols
- Create and update technical documentation for SOPs and user guides
- Collaborate with senior engineers on complex system deployments
- Train staff on new software implementations and best practices
- Monitor system performance and report potential vulnerabilities
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of Windows OS, networking fundamentals, and cloud services
- Strong problem-solving skills with customer service orientation
- Ability to work independently and prioritize multiple tasks
- CompTIA A+ certification preferred (or willingness to obtain)
- Valid Florida driver's license for occasional client site visits
- Proficiency in Microsoft Office 365 and ticketing systems