Job Description
Launch your career in Seattle's booming tech scene! Pacific Tech Solutions is hiring motivated Entry Level Tech Support Specialists for immediate walk-in interviews in our downtown Seattle office. No experience required—just passion for technology and eagerness to learn. Join our innovative team supporting Fortune 500 clients with cutting-edge solutions.
What We Offer:
- Comprehensive paid training and mentorship
- Health/dental/vision benefits starting Day 1
- 401(k) with company matching
- Professional development stipend
- Hybrid work flexibility after training
Responsibilities
- Provide Tier 1 technical support via phone, email, and chat
- Troubleshoot hardware/software issues for enterprise clients
- Document cases in CRM systems with precision
- Collaborate with senior engineers on complex escalations
- Conduct remote diagnostics and system configurations
- Train end-users on new software deployments
- Monitor ticket queues and maintain SLA compliance
Qualifications
- High school diploma or equivalent (degree preferred)
- Basic understanding of OS (Windows/macOS/Linux)
- Customer service mindset with problem-solving aptitude
- Ability to thrive in fast-paced environments
- Valid driver's license and reliable transportation
- US citizenship or work authorization required
- Availability for on-site interviews in Seattle