Job Description
Join TechSolutions Inc. as an Entry-Level IT Support Specialist and launch your career in Philadelphia's booming tech sector! We're seeking motivated individuals to provide exceptional technical support to our growing client base. Enjoy competitive benefits, mentorship from industry experts, and opportunities for professional growth in a dynamic environment.
Responsibilities
- Diagnose and resolve hardware/software issues for enterprise clients
- Install and configure computer systems, networks, and peripherals
- Provide remote and on-site technical assistance via phone and email
- Create and maintain documentation for technical procedures
- Collaborate with senior technicians on complex system integrations
- Implement cybersecurity best practices for client environments
- Participate in regular training on emerging technologies
Qualifications
- Associate's degree in IT, Computer Science, or related field
- Basic knowledge of Windows/macOS operating systems
- Familiarity with networking concepts (TCP/IP, DNS, DHCP)
- Strong problem-solving and customer service skills
- CompTIA A+ or similar certification preferred
- Ability to lift 25 lbs and work in varied environments
- Valid Pennsylvania driver's license required for on-site visits
- Must be authorized to work in the United States