Job Description
Are you looking for an exciting opportunity to kickstart your career in the technology sector? Apex Digital Solutions is currently seeking motivated Entry Level IT Support Specialists to join our growing team in Raleigh, North Carolina.
We are dedicated to providing top-tier technical support and believe that great talent comes from all backgrounds. If you are eager to learn, possess a 'can-do' attitude, and are ready to start immediately, we want to hear from you.
As a member of our team, you will receive comprehensive training and mentorship to help you succeed in the IT industry. We offer a dynamic work environment with opportunities for rapid advancement.
Responsibilities
- Provide exceptional customer service and technical troubleshooting via phone and email.
- Diagnose and resolve basic hardware and software issues for end-users.
- Document all technical support interactions and resolutions in our CRM system.
- Assist in maintaining a clean and organized office environment.
- Collaborate with senior technicians to escalate complex issues.
- Participate in ongoing training sessions to improve technical knowledge.
Qualifications
- High school diploma or equivalent required; Associate's degree in IT or related field is a plus.
- Strong verbal and written communication skills.
- Basic understanding of computer operating systems (Windows/macOS).
- Ability to work independently and manage time effectively.
- Reliable internet connection and home office setup if remote.
- A positive attitude and willingness to learn new technologies quickly.