Job Description
Join our innovative Austin-based team as an Entry-Level IT Support Specialist! We're seeking motivated individuals with a passion for technology to deliver exceptional service. No prior experience required – we provide comprehensive training and a clear career growth path. Enjoy competitive benefits, flexible scheduling, and a dynamic work environment where your contributions make an immediate impact. Start your tech career today with our award-winning company!
Responsibilities
- Provide technical support for hardware, software, and network issues via phone, email, and in-person
- Install, configure, and troubleshoot desktop/laptop systems and peripherals
- Document all IT incidents and resolutions using our ticketing system
- Collaborate with team members to maintain system security and performance
- Train users on new technologies and best practices
- Assist with inventory management and asset tracking
- Participate in after-hours on-call rotation (rotating schedule)
Qualifications
- High school diploma or equivalent; college degree preferred
- Basic understanding of Windows/macOS operating systems
- Strong problem-solving and communication skills
- Ability to work independently and as part of a team
- Customer service mindset with patience and empathy
- Willingness to learn new technologies quickly
- Valid driver's license and reliable transportation