Job Description
Join our dynamic team at InnovateTech Solutions Inc. as an Entry-Level Tech Support Specialist! We're hosting walk-in interviews for motivated individuals eager to launch their careers in San Jose's thriving tech hub. No experience required – we provide comprehensive training. Perfect for recent graduates and career changers seeking hands-on experience in customer service and technical troubleshooting. Enjoy competitive pay, benefits, and growth opportunities in a collaborative environment.
Responsibilities
- Provide exceptional technical support to customers via phone, email, and chat
- Troubleshoot hardware/software issues for enterprise clients
- Document cases accurately in CRM systems
- Collaborate with senior engineers to resolve complex issues
- Stay updated on product knowledge through continuous training
- Assist in onboarding new team members
Qualifications
- High school diploma or equivalent (college degree preferred)
- Strong problem-solving and communication skills
- Basic knowledge of Windows/Mac operating systems
- Customer service mindset with patience and empathy
- Ability to work in a fast-paced team environment
- Reliable transportation to San Jose office