Job Description
Join our dynamic IT team and launch your career immediately in Raleigh's thriving tech hub! We're seeking motivated entry-level professionals to provide essential technical support to our growing client base. This hands-on role offers rapid skill development, mentorship from senior engineers, and a clear path to career advancement. Enjoy competitive compensation, comprehensive benefits, and a collaborative work environment where your contributions matter from day one.
Responsibilities
- Provide Tier 1 technical support via phone, email, and remote assistance
- Diagnose and resolve hardware/software issues for enterprise clients
- Document troubleshooting steps and maintain detailed case logs
- Deploy and configure workstations, laptops, and mobile devices
- Assist with network monitoring and basic system administration tasks
- Collaborate with cross-functional teams to resolve complex technical challenges
- Participate in training sessions to expand technical expertise
Qualifications
- High school diploma or equivalent; technical certification preferred
- 0-2 years of IT support or help desk experience
- Strong troubleshooting skills with Windows/macOS operating systems
- Basic knowledge of networking concepts and security protocols
- Excellent communication and customer service abilities
- Ability to work independently and prioritize multiple tasks
- Valid driver's license and reliable transportation
- Flexibility to work occasional evenings/weekends for critical updates