Job Description
Join our dynamic team at TechSolutions Inc. as an Entry-Level IT Support Specialist! We're hosting walk-in interviews for motivated individuals ready to launch their careers in tech. No prior experience required—just a passion for problem-solving and customer service. Enjoy competitive compensation, comprehensive benefits, and growth opportunities in one of America's most vibrant cities. Walk-ins welcome Monday-Friday, 9 AM - 4 PM at our San Francisco headquarters.
Responsibilities
- Provide first-level technical support via phone, email, and in-person for hardware/software issues
- Assist with network setup, device troubleshooting, and system maintenance
- Document incident reports and maintain accurate IT service records
- Collaborate with senior technicians to resolve complex technical problems
- Deliver user training on company systems and best practices
- Support office equipment setup and maintenance (printers, AV systems)
- Participate in IT infrastructure upgrades and security protocols
Qualifications
- High school diploma or equivalent; relevant certifications (CompTIA A+, Google IT Support) preferred
- Basic knowledge of operating systems (Windows, macOS) and networking concepts
- Strong analytical skills and ability to troubleshoot systematically
- Excellent communication and customer service abilities
- Ability to work independently and in fast-paced environments
- Valid California driver's license (occasional site visits required)
- Proactive attitude with willingness to learn new technologies