Job Description
Are you a detail-oriented tech enthusiast seeking a flexible schedule?
TechSolutions Philadelphia is currently looking for a dedicated Part-Time IT Support Specialist to join our dynamic local team. We are committed to providing exceptional technical assistance to our clients and maintaining a seamless digital environment.
In this role, you will act as the primary point of contact for technical inquiries, ensuring our operations run smoothly with minimal disruption.
Responsibilities
- Provide tier-1 and tier-2 technical support via phone, email, and in-person for hardware and software issues.
- Configure and troubleshoot workstations, printers, and network connectivity.
- Manage user accounts, permissions, and security settings within Active Directory.
- Perform regular hardware and software inventory audits to maintain stock levels.
- Document all technical issues and resolutions in the helpdesk ticketing system.
- Assist in the deployment of new devices and operating system upgrades.
- Collaborate with the team to identify and resolve recurring technical bottlenecks.
Qualifications
- High school diploma or GED required; Associate’s degree in Information Technology or related field preferred.
- 1-2 years of experience in IT support, help desk, or customer service.
- Proficient in Microsoft Windows operating systems and the Microsoft Office Suite.
- Strong problem-solving skills with the ability to explain complex concepts to non-technical users.
- Excellent verbal and written communication skills.
- Ability to work evenings and weekends as part of the rotating support schedule.