Job Description
Launch your tech career with TechNova Solutions in the heart of Washington DC! We're hosting walk-in interviews for motivated Entry-Level IT Support Specialists eager to grow in a dynamic environment. No experience necessary – we provide comprehensive training and mentorship. Join our innovative team and gain hands-on experience with cutting-edge technology while serving federal agencies and Fortune 500 clients.
Responsibilities
- Provide first-level technical support for hardware, software, and network issues
- Install, configure, and troubleshoot desktop/laptop systems
- Manage helpdesk ticketing systems and maintain documentation
- Collaborate with senior engineers on complex infrastructure projects
- Conduct system audits and implement security best practices
- Train end-users on new technologies and processes
Qualifications
- High school diploma or equivalent required; Associate's degree preferred
- Basic knowledge of Windows/macOS operating systems
- Familiarity with networking concepts (TCP/IP, DNS, DHCP)
- Strong problem-solving and communication skills
- Ability to lift 30 lbs and work in a fast-paced environment
- Valid driver's license for occasional off-site support
- CompTIA A+ certification a plus