Job Description
Welcome to Boston Data Systems, where we are redefining customer experience in the heart of Massachusetts. We are currently seeking motivated individuals to join our team as Entry Level Technical Support Representatives. This is an incredible opportunity for recent graduates or anyone looking to launch a career in the tech industry with no prior experience required.
We offer comprehensive training, mentorship from industry veterans, and a clear pathway for rapid career advancement. If you are a problem solver with a passion for helping others, we want to hear from you.
Why Join Us?
• Paid training program to get you up to speed quickly.
• Competitive hourly wage and performance bonuses.
• Health, dental, and vision insurance for full-time employees.
• Hybrid work model offering flexibility between home and office.
Responsibilities
- Respond to incoming customer inquiries via phone, email, and live chat with a focus on resolution.
- Troubleshoot and resolve basic technical issues and account questions efficiently.
- Document all customer interactions and resolutions accurately in our CRM system.
- Collaborate with senior team members to ensure high-quality service standards are met.
- Stay updated on product features and company policies to provide accurate information.
- Identify opportunities to upsell or cross-sell relevant services to existing clients.
Qualifications
- High school diploma or GED equivalent required.
- Basic computer literacy and strong typing skills (35+ WPM).
- Strong communication skills with a focus on empathy, patience, and clarity.
- Ability to work in a fast-paced, team-oriented environment.
- Reliable internet connection and home office setup (for remote/hybrid options).
- A positive attitude and a willingness to learn new technologies.