Job Description
Join NexusTech Solutions and jumpstart your career in the heart of Austin's thriving tech scene! We're seeking motivated Entry Level Tech Support Specialists to join our dynamic team immediately. This is your golden opportunity to gain hands-on experience with cutting-edge technologies while working alongside industry experts. No prior experience required – we provide comprehensive training to fast-track your success. Enjoy competitive benefits, flexible scheduling options, and a collaborative work environment designed for growth. Ready to launch your tech career? Apply now and start making an impact!
Responsibilities
- Provide first-line technical support to clients via phone, email, and chat
- Troubleshoot hardware/software issues including OS, networking, and security
- Document support tickets and maintain accurate knowledge base entries
- Collaborate with senior technicians to resolve complex technical problems
- Conduct system diagnostics and implement preventive maintenance
- Assist in onboarding new clients and configuring workstations
- Participate in continuous training to expand technical expertise
Qualifications
- High school diploma or equivalent (college degree preferred)
- Basic understanding of computer hardware and networking concepts
- Strong problem-solving and analytical thinking abilities
- Excellent written and verbal communication skills
- Ability to work independently and in team environments
- Customer service mindset with patience and empathy
- Willingness to learn new technologies quickly
- Valid driver's license and reliable transportation