Job Description
Join Apex Innovations Inc. in Atlanta, Georgia! We are currently conducting Walk-in Interviews for a talented Senior IT Support Engineer. If you are looking for Hiring Now positions in the tech sector, apply directly today.
Our team is expanding, and we need a dedicated professional to manage our IT infrastructure and support our growing workforce. Enjoy a premium work environment, competitive benefits, and opportunities for rapid career advancement.
Responsibilities
- Troubleshoot and resolve complex hardware, software, and network issues for end-users in a timely manner.
- Manage and maintain the local area network (LAN) and wide area network (WAN) to ensure optimal performance.
- Provide hands-on technical support via phone, email, and in-person for all departmental staff.
- Perform system maintenance and upgrades including OS installations and application patches.
- Document all technical procedures and incidents in our ticketing system.
- Collaborate with vendors and third-party service providers for hardware procurement and maintenance.
Qualifications
- Bachelor’s degree in Computer Science, Information Technology, or related field.
- 3+ years of professional experience in IT support or system administration.
- Strong knowledge of Windows Server, Active Directory, and Office 365.
- Familiarity with networking protocols (TCP/IP, DNS, DHCP).
- Excellent problem-solving and communication skills to interact with non-technical staff.
- Certifications such as CompTIA A+, Network+, or CCNA are a plus.