Job Description
Launch your tech career with InnovateTech Solutions! We're seeking motivated Entry-Level Tech Support Specialists to join our dynamic team in Seattle. This immediate-start opportunity offers hands-on experience in troubleshooting, system administration, and customer service within a fast-paced environment. No prior experience required – we provide comprehensive training!
As a key member of our IT department, you'll support internal teams and clients while developing valuable technical skills. Our collaborative culture emphasizes growth, mentorship, and innovation. If you're passionate about technology and eager to learn, apply today!
Responsibilities
- Provide first-level technical support for hardware/software issues via phone, email, and chat
- Install, configure, and maintain desktop systems and peripherals
- Document technical procedures and create knowledge base articles
- Collaborate with senior technicians to resolve complex problems
- Assist with network security protocols and data protection measures
- Train users on new technologies and best practices
- Monitor system performance and report anomalies
Qualifications
- High school diploma or equivalent; college degree preferred
- Basic understanding of Windows/macOS operating systems
- Excellent written and verbal communication skills
- Strong problem-solving abilities and attention to detail
- Ability to work independently and in team environments
- Customer service mindset with patience and empathy
- Willingness to learn new technologies quickly
- Valid driver's license for occasional site visits