Job Description
Jumpstart your career with InnovateTech Solutions! We're seeking passionate entry-level professionals to join our dynamic tech support team in Detroit. No prior experience required – we provide comprehensive training and mentorship. Enjoy competitive benefits, flexible scheduling, and opportunities for rapid advancement in a collaborative environment. Immediate start available for motivated candidates ready to grow with us.
Responsibilities
- Provide first-line technical support for hardware/software issues via phone, email, and chat
- Troubleshoot network connectivity, system crashes, and user access problems
- Document all interactions accurately in ticketing systems
- Collaborate with senior technicians on complex resolutions
- Install and configure new equipment and software
- Conduct routine system maintenance and updates
- Train users on new technologies and best practices
Qualifications
- High school diploma or equivalent (AAS/BS preferred)
- Basic knowledge of Windows/macOS operating systems
- Strong problem-solving and analytical abilities
- Excellent written and verbal communication skills
- Ability to work independently and in team settings
- Customer service mindset with patience and empathy
- Willingness to learn new technologies through training