Job Description
Launch your tech career in Seattle! TechGiant Inc. is hiring motivated entry-level professionals for our award-winning Tech Support team. Join a dynamic environment where innovation meets growth. We offer competitive salaries, comprehensive benefits, and paid training programs. Perfect for recent graduates or career changers eager to thrive in the Pacific Northwest's booming tech sector. Walk-in interviews held daily!
Responsibilities
- Provide Tier 1 technical support via phone, email, and chat for enterprise clients
- Diagnose and resolve hardware/software issues including Windows/macOS, networking, and cloud applications
- Document all interactions using ticketing systems with detailed resolution steps
- Collaborate with senior engineers to troubleshoot complex technical problems
- Conduct remote device setups, configurations, and security patch installations
- Maintain knowledge base articles and contribute to process improvements
Qualifications
- High school diploma or equivalent; Associate's/Bachelor's degree preferred
- Basic understanding of networking concepts (TCP/IP, DNS, DHCP)
- Experience with Windows 10/11 and macOS troubleshooting
- Excellent written and verbal communication skills
- Customer service mindset with patience and problem-solving aptitude
- Ability to work in a fast-paced environment with minimal supervision
- CompTIA A+ certification or equivalent training a plus