Job Description
Are you looking for a rewarding career in Illinois? Apex Digital Solutions is seeking motivated individuals to join our growing team as Entry Level Technical Support Associates. In this role, you will provide exceptional customer service and technical troubleshooting support to clients across the nation.
As a rapidly expanding tech firm, we specialize in cloud-based solutions and telecommunications. We prioritize internal promotion and professional development, making this the perfect opportunity for recent graduates or anyone looking to switch careers.
Why Join Our Team?
- Competitive Pay: Earn between $18.00 and $24.00 per hour based on experience.
- Flexible Schedules: Choose from day, evening, and weekend shifts to fit your lifestyle.
- Comprehensive Training: We provide all the tools, software, and mentorship you need to succeed.
- Career Growth: Clear paths to Senior Support, Team Lead, and Management roles.
We are looking for candidates who are eager to learn, have a positive attitude, and want to build a future in the technology sector.
Responsibilities
- Provide top-tier technical support via phone, email, and live chat for enterprise clients.
- Diagnose and troubleshoot software, hardware, and connectivity issues efficiently.
- Document customer interactions, issues, and resolutions in our CRM database accurately.
- Collaborate with the technical team to escalate and resolve complex issues.
- Stay updated on new product features and technical documentation to provide accurate information.
- Maintain a professional and empathetic demeanor during high-volume interactions.
- Identify opportunities to upsell or cross-sell relevant service packages.
Qualifications
- High school diploma or GED required; Associate’s degree preferred.
- Basic computer literacy and typing skills (35+ WPM required).
- Strong verbal and written communication skills with a focus on clarity.
- Ability to work in a fast-paced, team-oriented environment with minimal supervision.
- Willingness to learn new software and technical concepts quickly.
- Reliable internet connection and computer access (if remote hybrid role).