Job Description
We are seeking a motivated Entry Level Technical Support Representative to join our dynamic team in Atlanta, Texas. In this role, you will play a crucial role in ensuring our clients receive the highest level of service and technical assistance. We offer comprehensive paid training and a clear path for career advancement for those eager to learn and grow within the technology sector. If you possess strong communication skills and a desire to help others, we want to hear from you.
Responsibilities
- Provide exceptional technical support to customers via phone, email, and chat.
- Diagnose and troubleshoot software and hardware issues efficiently.
- Document all customer interactions and resolutions in our CRM system.
- Collaborate with senior team members to resolve complex technical problems.
- Maintain up-to-date knowledge of our products and services.
- Identify opportunities to upsell or cross-sell relevant solutions.
Qualifications
- High school diploma or GED is required.
- Basic proficiency with Microsoft Office Suite (Word, Excel, Outlook).
- Strong verbal and written communication skills.
- Ability to work in a fast-paced, team-oriented environment.
- Willingness to learn new technologies and processes quickly.