Job Description
Are you looking to launch a successful career in the booming tech industry? TechForward Solutions is seeking a motivated Entry Level Technical Support Specialist to join our dynamic team in Austin, TX.
We are committed to nurturing talent and providing comprehensive on-the-job training for those eager to learn. If you have a passion for problem-solving and a desire to help others succeed, we want to hear from you.
Why Join Us?
- Competitive salary and comprehensive benefits package.
- Fast-track career growth opportunities in IT.
- Modern office environment in the heart of Austin.
Responsibilities
- Diagnose and troubleshoot hardware and software issues for end-users.
- Provide exceptional customer service via phone, email, and live chat.
- Maintain accurate and up-to-date records of all support tickets.
- Collaborate with the IT team to deploy new software and hardware.
- Conduct basic training sessions for new employees on company systems.
- Stay current with emerging technologies and support best practices.
Qualifications
- High school diploma or equivalent; Bachelor’s degree in Computer Science or related field is a plus.
- Strong problem-solving skills and attention to detail.
- Excellent verbal and written communication abilities.
- Basic understanding of operating systems (Windows, macOS, Linux).
- Reliable home internet connection and computer for remote training.
- Willingness to obtain relevant IT certifications upon hiring.