Job Description
We are seeking motivated individuals to join our growing team as Entry Level Technical Support Representatives. If you are looking for a career in the tech industry with no experience required, this is your opportunity to start earning immediately. We offer comprehensive paid training and a clear path for advancement.
As a member of our support team, you will be the first point of contact for our clients, helping them navigate technology solutions with patience and expertise. Our culture is built on collaboration, growth, and celebrating wins. Join us in Portland, OR, and be part of a company that values your potential.
Responsibilities
- Provide exceptional customer service by answering incoming inquiries via phone, email, and chat.
- Troubleshoot basic hardware and software issues for clients in the Portland and North Carolina regions.
- Document all customer interactions and resolutions accurately in our CRM system.
- Assist in the onboarding process for new team members and client accounts.
- Stay updated on product knowledge through ongoing training sessions.
- Collaborate with senior technicians to escalate and resolve complex technical problems.
Qualifications
- High school diploma or GED required.
- Basic computer literacy and typing proficiency.
- Strong problem-solving skills and a logical approach to troubleshooting.
- Excellent verbal and written communication skills.
- A positive attitude and a genuine desire to help others.
- Ability to work full-time hours, including some weekends or evenings.