Job Description
Are you looking for a rewarding career in the tech industry? Apex Digital Solutions is currently seeking a motivated Entry Level Technical Support Specialist to join our growing team in Tampa, Florida. We value talent, curiosity, and a drive to learn. If you are passionate about helping others and want to kickstart your career in Information Technology, we want to hear from you.
As an Entry Level Support Specialist, you will be the first point of contact for our clients, ensuring they receive top-notch technical assistance. We provide comprehensive training and mentorship to help you succeed.
Responsibilities
- Resolve customer technical issues via phone, email, and live chat with patience and professionalism.
- Diagnose and troubleshoot hardware and software problems for end-users.
- Document all customer interactions and issue resolutions in our ticketing system.
- Collaborate with senior technicians to escalate complex issues and learn best practices.
- Stay updated on the latest technology trends and product updates to provide accurate information.
Qualifications
- High school diploma or GED required; Associate’s degree in IT or related field is a plus.
- Basic computer literacy and familiarity with Microsoft Office Suite.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and a logical approach to troubleshooting.
- Willingness to work in a fast-paced environment and learn new technologies quickly.