Job Description
Are you looking for entry-level jobs in San Diego? Pacific Tech Innovations is seeking a motivated Junior Technical Support Specialist to join our growing team. If you are passionate about technology and eager to start your career, we want to hear from you!
We offer a competitive salary, comprehensive benefits, and a collaborative environment in the heart of San Diego. We are dedicated to helping our employees grow professionally while providing top-tier service to our clients.
Responsibilities
- Provide exceptional technical support to clients via phone, email, and chat.
- Diagnose and resolve software and hardware issues for end-users.
- Maintain accurate records of all technical issues and resolutions in our ticketing system.
- Collaborate with the engineering team to document bugs and feature requests.
- Conduct basic training sessions for new software tools.
Qualifications
- High school diploma or equivalent required; Associate’s degree in IT or related field preferred.
- Basic understanding of computer hardware and operating systems (Windows, macOS, Linux).
- Strong problem-solving skills and attention to detail.
- Excellent written and verbal communication skills.
- Ability to work in a fast-paced, team-oriented environment.