Job Description
Are you looking for a stable career in Tampa, FL with no prior experience needed? Tampa Bay Tech Solutions is currently hiring for entry-level Technical Support Specialists. We provide comprehensive paid training to get you up to speed quickly.
We are looking for enthusiastic individuals who want to start a career in the IT industry. If you have a passion for technology and great communication skills, we want to hear from you!
Responsibilities
- Answer incoming customer inquiries via phone and email.
- Provide technical support for common software and hardware issues.
- Log customer interactions and issues into the ticketing system accurately.
- Assist in troubleshooting basic network connectivity problems.
- Collaborate with senior technicians to resolve complex escalations.
- Build rapport with customers to ensure high satisfaction levels.
Qualifications
- High School Diploma or GED required.
- Basic computer literacy and typing skills.
- Strong verbal and written communication abilities.
- Ability to work in a fast-paced, team-oriented environment.
- Reliable internet connection and a quiet workspace (if remote hybrid).
- Willingness to learn new technologies and complete training modules.