Job Description
Are you ready to launch your career in the heart of the Pacific Northwest?
Apex Digital Solutions is seeking enthusiastic, entry-level professionals to join our growing Technical Support team in Seattle, WA. We believe in nurturing talent and providing the training you need to succeed in the tech industry.
As a Junior Technical Support Specialist, you will be the first point of contact for our clients, helping them resolve technical issues and ensuring they get the most out of our software solutions. If you are a problem solver with a passion for technology and a drive to learn, we want to meet you.
Why join us?
- Competitive Salary: Starting at $45,000 with annual performance reviews.
- Comprehensive Benefits: Medical, dental, vision, and 401(k) matching.
- Career Growth: Clear pathways to senior engineering and management roles.
- Modern Environment: Work in a state-of-the-art office in the bustling Seattle tech district.
Don't wait—apply today and start your journey with Apex Digital Solutions!
Responsibilities
- Provide first-level technical support to customers via phone, email, and chat.
- Diagnose and troubleshoot basic hardware and software issues.
- Document customer interactions and resolutions in our CRM system.
- Collaborate with senior engineers to escalate complex issues.
- Maintain a high level of customer satisfaction through clear communication.
- Participate in ongoing training sessions to improve technical knowledge.
Qualifications
- High School Diploma or GED required; Associate’s degree in IT or related field is a plus.
- Basic understanding of computer operating systems (Windows, macOS) and peripherals.
- Strong verbal and written communication skills.
- Ability to work independently and as part of a collaborative team.
- Willingness to learn new technologies and adapt to changing processes.
- Reliable internet connection and home office setup for remote support shifts.