Job Description
Are you looking for a rewarding career in technology that starts immediately? Apex Solutions Group is seeking motivated and detail-oriented individuals to join our growing team as Entry Level Support Specialists. We provide comprehensive training, so no prior technical experience is required. Join us in Mesa, Georgia and take the first step towards a stable and exciting future in IT support.
We pride ourselves on a modern, inclusive, and fast-paced work environment. As a member of our team, you will be the face of our company, ensuring our clients receive top-tier assistance with their technical needs.
We pride ourselves on a modern, inclusive, and fast-paced work environment. As a member of our team, you will be the face of our company, ensuring our clients receive top-tier assistance with their technical needs.
Responsibilities
- Provide first-level technical support and troubleshooting assistance to customers via phone, email, and chat.
- Diagnose and resolve basic hardware and software issues to ensure client satisfaction.
- Document customer interactions, technical solutions, and steps taken in our CRM system.
- Communicate complex technical concepts to non-technical users in a clear and professional manner.
- Collaborate with senior technicians to escalate complex issues and learn advanced troubleshooting techniques.
- Participate in ongoing training to stay updated on the latest software and hardware technologies.
Qualifications
- High School Diploma or GED equivalent required.
- Basic understanding of computer operating systems (Windows, macOS) and hardware components.
- Excellent verbal and written communication skills with a customer-centric approach.
- Ability to work independently and manage time effectively in a remote or hybrid setting.
- Eagerness to learn new technologies and adapt to changing company processes.
- Must be authorized to work in the United States.