Job Description
Join Southwest Solutions Group as a Full-Time Customer Service Lead in Tucson, AZ! We're seeking passionate professionals to deliver exceptional experiences for our growing client base. Enjoy competitive benefits, career advancement opportunities, and a supportive team environment. Walk-in interviews are available Monday-Friday, 9 AM - 4 PM at our downtown location. No appointment needed – bring your resume and enthusiasm!
Responsibilities
- Manage daily customer inquiries via phone, email, and in-person interactions
- Mentor junior team members on service protocols and best practices
- Resolve escalated issues with empathy and efficiency
- Collaborate with sales and operations teams to improve customer journeys
- Track performance metrics and implement improvement strategies
- Train new hires on company systems and values
Qualifications
- 2+ years of customer service experience in a fast-paced environment
- Strong conflict resolution and interpersonal skills
- Proficiency with CRM software (Salesforce preferred)
- High school diploma or equivalent; college degree a plus
- Ability to work flexible shifts including weekends
- Bilingual (English/Spanish) certification required
- Valid Arizona driver's license for occasional client visits