Job Description
Join our dynamic team in Detroit as a Full-Time Customer Service Representative! We're seeking passionate individuals to deliver exceptional support and drive customer satisfaction. Enjoy competitive pay, comprehensive benefits, and a collaborative work environment in the heart of Michigan's tech hub.
Responsibilities
- Handle customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve complex issues using CRM systems and problem-solving methodologies
- Collaborate with cross-functional teams to improve service processes
- Maintain detailed customer records and documentation
- Meet performance metrics including response times and resolution rates
- Contribute to continuous improvement initiatives
Qualifications
- High school diploma or equivalent; bachelor's degree preferred
- 2+ years of customer service or call center experience
- Proficiency with CRM platforms (Salesforce, Zendesk) and MS Office
- Exceptional communication and conflict resolution skills
- Ability to thrive in fast-paced, target-driven environments
- Valid work authorization in the United States