Job Description
Join our dynamic team at City Health Partners, Columbus' leading healthcare provider! We're seeking passionate Full-Time Customer Service Representatives to deliver exceptional patient experiences. Enjoy competitive benefits, growth opportunities, and a supportive culture in a thriving healthcare hub. Walk-in interviews available – no appointment needed!
Responsibilities
- Handle patient inquiries via phone, email, and in-person with empathy and professionalism
- Manage appointment scheduling and insurance verification processes
- Resolve billing concerns and coordinate with billing department
- Maintain accurate patient records in our digital systems
- Collaborate with clinical teams to ensure seamless patient journeys
- Support community health initiatives and outreach programs
Qualifications
- High school diploma or equivalent; associate degree preferred
- 1+ years customer service or healthcare experience
- Proficiency with EHR/EMR systems and Microsoft Office
- Exceptional communication and problem-solving skills
- Ability to multitask in a fast-paced environment
- Ohio BCI background check required
- Flexibility to work occasional weekends/holidays