Job Description
Join our award-winning team at Apex Solutions Group as a Full-Time Customer Service Representative in Tucson, AZ! We're seeking dynamic professionals to deliver exceptional client experiences while supporting our growing tech solutions portfolio. Enjoy competitive benefits, flexible scheduling, and immediate career growth opportunities in a modern, collaborative environment. Walk-in interviews welcome daily! No appointment needed—just bring your resume and enthusiasm.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with 98% resolution rate
- Resolve technical issues using CRM tools while maintaining SLA compliance
- Process orders, returns, and account modifications with 100% accuracy
- Document all interactions in Salesforce and escalate complex cases appropriately
- Collaborate with technical teams to resolve multi-channel customer concerns
- Proactively identify upsell opportunities based on client needs analysis
Qualifications
- 2+ years customer service experience in high-volume environment
- Proficiency with Salesforce, Zendesk, or similar CRM platforms
- Exceptional verbal/written communication skills in English/Spanish
- Ability to multitask while maintaining attention to detail
- Associate degree or equivalent technical certification preferred
- Positive attitude and conflict resolution expertise
- Reliable transportation for on-site shifts