Job Description
Join our dynamic team in New Orleans with immediate openings for Customer Service Representatives! We're hosting walk-in interviews daily – no appointment needed. Enjoy competitive pay, comprehensive benefits, and a vibrant work environment in the heart of the Big Easy. Perfect for motivated individuals ready to start their career immediately!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing issues and product/service concerns efficiently
- Document interactions accurately in CRM systems
- Collaborate with team members to optimize customer experiences
- Meet/exceed performance metrics for call quality and resolution time
- Participate in ongoing product training sessions
Qualifications
- High school diploma or equivalent required
- Minimum 6 months customer service experience preferred
- Strong communication and problem-solving skills
- Ability to work in fast-paced environment
- Basic computer proficiency with Microsoft Office Suite
- Flexibility to work occasional evenings/weekends
- Positive attitude with customer-first mindset