Job Description
Join our award-winning team at Coastal Solutions Group and transform your career in Virginia Beach's thriving business district. We're seeking passionate individuals to deliver exceptional customer experiences in our dynamic environment. Enjoy competitive benefits, professional growth opportunities, and a supportive culture that values innovation and teamwork. Walk-in interviews are held daily! No appointment needed.
Responsibilities
- Handle inbound/outbound customer inquiries with empathy and efficiency
- Resolve complex issues using CRM systems and documentation protocols
- Collaborate with cross-functional teams to enhance service quality
- Meet/exceed performance metrics for customer satisfaction and resolution rates
- Contribute to process improvement initiatives
- Maintain accurate customer records and documentation
- Participate in ongoing training and development programs
Qualifications
- High school diploma or equivalent; college degree preferred
- 2+ years customer service or call center experience
- Proficiency with Microsoft Office and CRM software (Salesforce experience a plus)
- Exceptional verbal/written communication skills
- Strong problem-solving and multitasking abilities
- Ability to work flexible shifts including weekends
- Valid driver's license and reliable transportation
- Positive attitude with customer-first mindset