Job Description
Join our award-winning team in Indianapolis and start your career immediately! We're seeking passionate Customer Service Specialists to deliver exceptional experiences for our growing client base. This is a direct-hire position with competitive benefits and rapid advancement opportunities. No experience necessary – we provide comprehensive training to set you up for success. Apply today and begin your journey with us!
Responsibilities
- Handle high-volume inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency while meeting SLA targets
- Document interactions in CRM systems with 99% accuracy
- Collaborate with cross-functional teams to improve service quality
- Identify upsell opportunities to enhance customer satisfaction
- Participate in weekly performance coaching sessions
Qualifications
- High school diploma or equivalent (college degree preferred)
- Strong communication and problem-solving skills
- Ability to type 40+ WPM with high accuracy
- Proficiency with Microsoft Office Suite
- Flexible availability including weekends and holidays
- Positive attitude and resilience under pressure
- Valid Indiana driver's license for occasional off-site meetings