Job Description
Join our dynamic team at Premier Staffing Solutions and launch your career in customer excellence! We're seeking passionate professionals to deliver outstanding service to Fortune 500 clients in the heart of New York City. Enjoy a modern office with skyline views, comprehensive benefits, and growth opportunities in a fast-paced environment. Walk-in interviews available daily!
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95% satisfaction rate
- Process transactions and maintain accurate client records in CRM systems
- Collaborate with cross-functional teams to resolve complex service issues
- Identify upsell opportunities and contribute to revenue targets
- Train new hires on service protocols and product knowledge
- Analyze customer feedback to improve service quality
Qualifications
- 2+ years customer service experience in high-volume environments
- Proficiency with CRM platforms (Salesforce, Zendesk)
- Exceptional verbal/written communication skills
- Ability to multitask in fast-paced settings
- Associate degree or equivalent experience
- Availability for flexible shifts including weekends
- Basic knowledge of financial services preferred