Job Description
Join Sunshine Solutions Inc., a leading customer experience innovator, as we expand our Florida operations! We're seeking passionate Customer Service Specialists to deliver exceptional support from our state-of-the-art Washington, FL facility. Enjoy competitive pay, comprehensive benefits, and a vibrant team culture. Walk-in interviews welcome! No appointment needed - just bring your resume and enthusiasm. We're hiring immediately for our growing client portfolio in retail and tech sectors.
Responsibilities
- Handle 50+ daily customer inquiries via phone, email, and chat
- Resolve billing, shipping, and product issues with 95% first-contact resolution
- Document interactions accurately in Salesforce CRM system
- Collaborate with technical teams to troubleshoot complex cases
- Upsell products during high-value customer interactions
- Participate in weekly training to stay updated on product knowledge
- Maintain 98% customer satisfaction score through personalized service
Qualifications
- High school diploma or equivalent (college degree preferred)
- 2+ years customer service experience in B2B/B2C environments
- Proficiency with CRM platforms (Salesforce/Zendesk)
- Exceptional verbal/written communication skills
- Ability to work flexible shifts including weekends
- Basic Microsoft Office Suite proficiency
- Valid Florida driver's license (for occasional off-site meetings)
- Spanish bilingualism a major plus