Job Description
Join our dynamic team at LocalHire Inc., where we're revolutionizing local job connections across Washington DC and North Carolina. We're seeking a passionate Customer Service Specialist to become the face of our growing platform. This role offers the unique opportunity to shape how communities access local employment opportunities while working in a collaborative, mission-driven environment.
As a key member of our customer success team, you'll directly impact job seekers and local businesses by providing exceptional support and innovative solutions. We pride ourselves on fostering a culture of growth, flexibility, and community impact.
Responsibilities
- Deliver exceptional customer support via phone, email, and in-person interactions for job seekers and local employers
- Manage and resolve customer inquiries regarding job postings, application processes, and platform features
- Maintain detailed documentation of customer interactions and resolution outcomes
- Collaborate with marketing and tech teams to identify service improvement opportunities
- Conduct outreach to local businesses in Washington DC and North Carolina to expand job listings
- Analyze customer feedback trends to enhance platform user experience
Qualifications
- High school diploma or equivalent required; associate's degree preferred
- Minimum 2 years customer service or client support experience
- Strong communication skills with ability to clearly articulate complex information
- Proficiency in CRM systems and Microsoft Office Suite
- Ability to multitask in a fast-paced environment while maintaining attention to detail
- Familiarity with local job markets in Washington DC or North Carolina a plus
- Valid driver's license and reliable transportation for local travel