Job Description
Join MetroTech Solutions as a Full-Time Customer Service Specialist in Kansas City! We're hiring passionate professionals to deliver exceptional client experiences. Enjoy competitive pay, comprehensive benefits, and walk-in interview opportunities. No appointment needed! Become part of our dynamic team serving Missouri businesses.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat
- Resolve technical issues with empathy and efficiency
- Document interactions in CRM systems with 100% accuracy
- Collaborate with technical teams for complex problem-solving
- Meet monthly performance metrics (CSAT, resolution rates)
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Proficiency with CRM software (Salesforce/Zendesk)
- Strong communication and conflict resolution skills
- Ability to work flexible shifts including weekends
- Must pass background check and drug screening