Job Description
Join Oakland Community Health Center as a Full-Time Customer Service Specialist and become a vital part of our mission to deliver exceptional healthcare access to the East Bay community. We're offering walk-in interviews for motivated professionals who thrive in dynamic environments. Enjoy competitive benefits, growth opportunities, and the chance to make a tangible impact in Oakland's healthcare landscape. No appointment needed – walk in Monday-Friday 9 AM-4 PM!
Responsibilities
- Handle patient inquiries via phone, email, and in-person with empathy and accuracy
- Manage appointment scheduling and insurance verification processes
- Resolve patient concerns promptly while maintaining HIPAA compliance
- Collaborate with clinical teams to ensure seamless patient experiences
- Maintain detailed records in our EHR system with precision
- Support patient education on community resources and health programs
Qualifications
- High school diploma; Associate's degree preferred
- 2+ years in customer service or healthcare administration
- Proficiency with EHR systems (e.g., Epic, Cerner)
- Strong conflict resolution and active listening skills
- Ability to multitask in fast-paced clinical environments
- Bilingual (English/Spanish) highly desirable
- Valid California driver's license (for occasional outreach)