Job Description
Join Baltimore Community Solutions as a Full-Time Customer Service Specialist and become the heart of our local community impact! We're seeking passionate individuals to deliver exceptional service while supporting Maryland families with our award-winning programs. Enjoy a competitive salary, comprehensive benefits package, and the opportunity to grow your career in a supportive, mission-driven environment.
Our Baltimore headquarters offers modern amenities, flexible scheduling options, and a commitment to work-life balance. As a local employer, we prioritize hiring from the Baltimore community and offer paid training to ensure your success. Join our team of dedicated professionals making a tangible difference in Maryland neighborhoods!
Responsibilities
- Handle 50+ daily customer inquiries via phone, email, and in-person with professionalism and empathy
- Resolve billing and service issues using our proprietary CRM system within SLA targets
- Collaborate with cross-functional teams to implement community outreach initiatives
- Maintain accurate customer records and documentation in compliance with HIPAA regulations
- Contribute to process improvement projects enhancing local service delivery
- Participate in quarterly community events representing Baltimore Community Solutions
Qualifications
- High school diploma or equivalent; associate degree preferred
- Minimum 2 years customer service experience in a B2C environment
- Proficiency with Microsoft Office Suite and CRM platforms (Salesforce knowledge a plus)
- Exceptional communication skills with ability to navigate diverse cultural backgrounds
- Valid Maryland driver's license for occasional off-site community meetings
- Ability to work flexible shifts including occasional weekends for community events
- Pass background check and drug screening as per company policy