Job Description
Join Atlanta's fastest-growing tech firm as an Entry-Level Customer Service Specialist! We're seeking motivated locals to launch their careers with walk-in interviews at our downtown Atlanta headquarters. No experience necessary – we provide comprehensive training and career growth opportunities. Enjoy competitive pay, full benefits, and a dynamic team environment.
Why Apply? • Immediate interview opportunities • Paid training program • Clear advancement path • Local hiring focus • Modern downtown workspace
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve technical issues using CRM software and knowledge bases
- Document interactions accurately in company systems
- Collaborate with technical teams to resolve complex issues
- Meet daily performance metrics for response time and resolution
- Participate in continuous training sessions
- Support marketing campaigns through customer outreach
Qualifications
- High school diploma or equivalent (degree preferred)
- 0-2 years customer service or support experience
- Strong verbal/written communication skills
- Basic computer proficiency with MS Office Suite
- Ability to work in fast-paced environment
- Positive attitude and problem-solving mindset
- Reliable transportation to downtown Atlanta location
- Availability for flexible shifts including weekends