Job Description
Join our dynamic team at Urban Retail Group as a Full-Time Customer Service Specialist in sunny Miami! We're seeking passionate individuals to deliver exceptional experiences at our flagship location. This role offers competitive pay, comprehensive benefits, and immediate opportunities for growth. Walk-in interviews are welcome Monday-Friday 9 AM-4 PM at 786 Biscayne Blvd. No appointment needed – just bring your resume and enthusiasm!
Responsibilities
- Handle 50+ customer inquiries daily via phone, email, and in-person with exceptional professionalism
- Resolve complex issues using CRM systems while maintaining 95% customer satisfaction rate
- Collaborate with sales team to drive loyalty program enrollment and repeat business
- Process returns/exchanges accurately while maintaining inventory accuracy
- Train new associates on customer service protocols and product knowledge
- Analyze customer feedback trends to improve service quality
Qualifications
- Minimum 2 years customer service experience in retail or hospitality
- Proficiency in Microsoft Office Suite and point-of-sale systems
- Fluent English/Spanish bilingualism required
- Proven ability to multitask in fast-paced environments
- Valid Florida driver's license preferred
- Flexibility to work weekends, holidays, and evening shifts
- Associate degree or relevant certification preferred