Job Description
Join Coastal Solutions Group in Virginia Beach as a Full-Time Customer Service Specialist! We're seeking passionate individuals to deliver exceptional client experiences in our fast-paced retail environment. Walk-in interviews welcome Monday-Friday 9AM-4PM. Enjoy competitive pay, comprehensive benefits, and career growth opportunities in a beachfront location.
Responsibilities
- Resolve customer inquiries via phone, email, and in-person interactions
- Process transactions and maintain accurate client records
- Collaborate with cross-functional teams to resolve complex issues
- Implement company policies while maintaining exceptional service standards
- Train new team members on customer service protocols
- Identify process improvements to enhance customer satisfaction
- Support sales initiatives through relationship-building
Qualifications
- High school diploma or equivalent; college degree preferred
- 2+ years customer service or retail experience
- Proficiency with CRM software and Microsoft Office Suite
- Strong problem-solving and conflict resolution abilities
- Exceptional communication and interpersonal skills
- Ability to work flexible shifts including weekends
- Positive attitude under pressure with attention to detail