Job Description
Join our dynamic team at Apex Solutions Group, where we're revolutionizing customer experience in the fintech sector. We're seeking a passionate Full-Time Customer Success Manager to build lasting relationships with our Jacksonville-based clients. This role offers competitive compensation, comprehensive benefits, and the unique opportunity for walk-in interviews every Tuesday and Thursday from 9 AM to 4 PM at our downtown Jacksonville headquarters. Perfect for professionals seeking career growth in a thriving market!
Responsibilities
- Develop and execute strategic account plans to drive client retention and growth
- Act as primary point of contact for key accounts, ensuring seamless service delivery
- Identify upsell opportunities and collaborate with sales teams to achieve revenue targets
- Analyze customer data to optimize product usage and satisfaction metrics
- Coordinate cross-functional initiatives between product, marketing, and support teams
- Implement proactive communication strategies to address client needs
- Track and report on KPIs including NPS, retention rates, and expansion revenue
Qualifications
- 3+ years of B2B customer success or account management experience
- Proven track record of meeting/exceeding retention goals
- Strong analytical skills with proficiency in CRM platforms (Salesforce preferred)
- Exceptional communication and relationship-building abilities
- Experience in fintech or SaaS industries highly desirable
- Bachelor's degree in Business, Marketing, or related field
- Ability to thrive in fast-paced, results-oriented environments