Job Description
Join our award-winning team in Orlando as a Senior Customer Success Manager! We're seeking a dynamic professional to drive client retention and growth in our rapidly expanding SaaS division. Enjoy competitive benefits, remote flexibility, and opportunities for career advancement while making a tangible impact on our clients' success.
Responsibilities
- Develop and execute strategic account plans for enterprise clients
- Identify upsell opportunities and drive revenue growth
- Act as primary liaison between technical teams and client stakeholders
- Analyze usage data to optimize product adoption
- Coordinate cross-functional projects to enhance client experience
- Proactively address client concerns and ensure satisfaction
Qualifications
- 5+ years in B2B customer success or account management
- Proven track record of meeting retention/revenue targets
- Experience with CRM platforms (Salesforce preferred)
- Strong analytical and problem-solving abilities
- Excellent communication and presentation skills
- SaaS industry background required
- Bachelor's degree in business or related field